27 November 2007
Dear Mr Keenan
Your information request to Queens University Belfast.
Firstly I would like to apologise for not calling you back on Friday when you called, however I had to leave early that day and was out of the office yesterday. I also apologise for not keeping you up to date on the progress of your case.
As you have exhausted the complaints procedure at Queens University Belfast your case has been allocated to one of our case resolution teams who will contact you as soon as possible to explain how your case will be progressed. However, due to the volume of complaints we receive it may still be several months before you hear from us.
The Information Commissioners Office is an independent public body set up to promote public access to official information. We will rule on eligible complaints from people who are unhappy with the way public authorities have handled requests for information under The Freedom of Information Act 2000.
If you need to contact us about any aspect of your complaint about Queens University Belfast please contact our Freedom of Information Helpline on 08456 306060, or 01625 545745 if you would prefer to call a 'national rate' number, being sure to quote the reference number at the top of this letter.
FoI Case Reception Unit
The Information Commissioners Office